HOPE
The Randolph Cancer Center has been awarded the Hematology & Oncology Practice Excellence (HOPE) Award for Expense Control by Hematology & Oncology News & Issues magazine.
This award signifies Randolph Cancer Center as a leader, both administratively and clinically, among the cancer center practices of its size in the country.
The HOPE Awards recognize and advance excellence, and help practices gauge its success. In cooperation with corporate partners and sponsors, the awards are a part of a three-year initiative designed to encourage the development of practice standards of excellence in community-based cancer treatment centers.
The three main goals of the initiative are to identify measurable business standards, quantify a set of criteria within each standard that can be applied across practices and recognize the practices that exhibit excellence among its peers.
Randolph Cancer Center received this award for its focus on Electronic Medical Records (EMR) implementation, workflow analysis and staff accountability. Adoption of EMR and moving toward a paperless system has been common among HOPE award winning facilities.
EMR calculates the medicine dosage, length of time given and provides alerts for medical conflicts. While chemo volumes increased by 36 percent during the first three months of operation at Randolph Cancer Center, EMR had a large impact on decreasing nurse charting time.
Volume increases also led to the need for a workflow analysis, or the process by which patients were scheduled. After examining the EMR system, they determined most patients could bypass check out.
“Our new process eliminated patient wait time, which increased patient satisfaction and allowed us to maintain one staff position for scheduling,” said Stacey Bannister, executive director of Randolph Cancer Center. “This year we decided to hold each person on the team accountable for finding at least one cost saving idea. We didn’t focus on the amount of savings but rather getting 100 percent to participate in seeking ways to reduce expenses.”
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